/* Modals */
.agent-modal {
    display: none; position: fixed; top: 0; left: 0; width: 100%; height: 100%;
    background: rgba(0, 0, 0, 0.5); z-index: 1000; justify-content: center; align-items: center;
    opacity: 0; transition: opacity 0.3s;
}
.agent-modal.active { display: flex; opacity: 1; }
.modal-content {
    background: #FFFFFF; width: 90%; max-width: 500px; border-radius: 20px;
    overflow: hidden; box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.25);
    transform: translateY(20px); transition: transform 0.3s;
}
.agent-modal.active .modal-content { transform: translateY(0); }
.chat-header {
    background: #00A3E0; color: white; padding: 1.5rem; display: flex;
    justify-content: space-between; align-items: center;
}
.chat-body {
    height: 300px; padding: 1.5rem; background: #F3F4F6; overflow-y: auto;
    display: flex; flex-direction: column; gap: 1rem;
}
.message { padding: 0.8rem 1.2rem; border-radius: 12px; max-width: 80%; font-size: 0.9rem; }
.message.bot { background: white; color: #111827; border: 1px solid #E5E7EB; align-self: flex-start; border-top-left-radius: 2px; }
.message.user { background: #00A3E0; color: white; align-self: flex-end; border-bottom-right-radius: 2px; }
.chat-input { padding: 1rem; border-top: 1px solid #E5E7EB; display: flex; gap: 0.5rem; background: white; }
.chat-input input {
    flex: 1; padding: 0.8rem; border: 1px solid #E5E7EB; border-radius: 8px;
    outline: none; background: #F9FAFB; color: #111827;
}
.chat-input button {
    background: #00A3E0; color: white; border: none; padding: 0 1.2rem;
    border-radius: 8px; cursor: pointer;
}
.close-modal { background: none; border: none; color: white; font-size: 1.5rem; cursor: pointer; }

/* Admin Modal */
.admin-modal {
    display: none; position: fixed; top: 0; left: 0; width: 100%; height: 100%;
    background: rgba(0, 0, 0, 0.7); z-index: 2000; justify-content: center;
    align-items: center; backdrop-filter: blur(5px);
}
.admin-modal.active { display: flex; }
.admin-modal-content {
    background: #F9FAFB; border: 1px solid #E5E7EB; border-radius: 20px;
    padding: 2.5rem; width: 90%; max-width: 400px; position: relative;
    box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.4);
}
.close-admin-modal {
    position: absolute; top: 1rem; right: 1rem; background: none; border: none;
    color: #6B7280; font-size: 1.5rem; cursor: pointer; transition: color 0.2s;
}
.close-admin-modal:hover { color: #00A3E0; }
.admin-login-header { text-align: center; margin-bottom: 2rem; }
.admin-login-header i { font-size: 3rem; color: #00A3E0; margin-bottom: 1rem; display: block; }
.admin-login-header h2 { font-size: 1.5rem; margin-bottom: 0; color: #111827; }
.form-group { margin-bottom: 1.5rem; }
.form-group label { display: block; margin-bottom: 0.5rem; color: #6B7280; font-size: 0.9rem; font-weight: 500; }
.form-group input {
    width: 100%; padding: 0.9rem 1rem; background: white; border: 1px solid #E5E7EB;
    border-radius: 10px; color: #111827; font-size: 1rem; transition: border-color 0.2s;
}
.form-group input:focus { outline: none; border-color: #00A3E0; }
.btn-admin-login {
    width: 100%; padding: 1rem; background: linear-gradient(135deg, #00A3E0, #0077A3);
    color: white; border: none; border-radius: 10px; font-size: 1rem; font-weight: 600;
    cursor: pointer; transition: transform 0.2s, box-shadow 0.2s;
    display: flex; align-items: center; justify-content: center; gap: 0.5rem;
}
.btn-admin-login:hover { transform: translateY(-2px); box-shadow: 0 10px 20px -5px rgba(0, 163, 224, 0.4); }
.admin-hint { text-align: center; margin-top: 1.5rem; font-size: 0.85rem; color: #6B7280; }